At Vtial, LLC, we aim to ensure complete customer satisfaction. Because of the nature of our products, all sales are final, and refunds or exchanges are strictly limited to the conditions outlined below.
1. Eligibility for Refunds Refunds are issued only under the following two circumstances:
- Damaged Items: The item arrived damaged or broken during shipping.
- Incorrect Items: You received a different item from what you ordered due to a processing error made by our store.
We do not accept returns or refunds for buyer’s remorse, change of mind, or orders placed in error by the customer.
2. 5-Day Reporting Window To be eligible for a refund or replacement, you must report the issue within 5 calendar days of receiving your package. Requests submitted after 5 days will not be processed.
3. How to Request a Refund If your item arrives damaged or incorrect, please submit a request by contacting us directly through our Vtial Contact Page or sending an email to forxpro@yahoo.com with the following information:
- Your Order Number
- Clear photos of the damaged or incorrect item(s) received
- Clear photos of the shipping packaging and label
4. Processing & Resolution Once our team verifies the error or damage, we will issue a full refund to your original payment method or dispatch the correct replacement item at no extra cost to you.